Términos del Servicio

1. Información del prestador

Los servicios de este sitio los presta RETO Health and Performance LLC, [PENDIENTE: domicilio social, registro e identificación fiscal], que opera la clínica RETO Health and Performance en el condado de Miami-Dade, Florida, Estados Unidos. Contacto: [PENDIENTE: email de contacto].

2. Aceptación

Realizar un pedido en este sitio requiere aceptar expresamente estos términos y la Política de Privacidad en el checkout. Si no estás de acuerdo con ellos, no completes la compra.

3. Productos y servicios

A través de este sitio puedes comprar el bono de 10 sesiones de Iyashi Dôme en clínica y solicitar información sobre otros productos y programas. Las sesiones se prestan en nuestra clínica de Miami, con cita previa.

Nuestros servicios apoyan el bienestar y el rendimiento y no sustituyen el diagnóstico ni el tratamiento médico. En caso de emergencia, contacta siempre con los servicios de urgencia.

4. Precios y pago

Los precios se muestran por región, en dólares estadounidenses o euros. Los pagos con tarjeta los procesa Stripe (Unión Europea y Latinoamérica) o una factura alojada de QuickBooks (Estados Unidos).

En Estados Unidos y Latinoamérica, los pagos con tarjeta llevan un recargo del 5%, siempre desglosado antes de pagar. En la Unión Europea no se aplica recargo por tarjeta.

Al pagar con tarjeta, autorizas expresamente a RETO a almacenar tu método de pago con nuestro proveedor de pagos (Stripe) y a realizar cargos por servicios que solicites posteriormente o que formen parte de tu protocolo activo, siempre desglosados con antelación. Puedes retirar esta autorización en cualquier momento escribiendo a [PENDIENTE: email de contacto]. [PENDIENTE: revisión legal de esta cláusula].

Los precios no incluyen los impuestos que puedan aplicar en tu jurisdicción. [PENDIENTE: asesoría fiscal].

5. Prestación del servicio

Tras tu compra, el equipo de la clínica te contacta en 1 a 2 días hábiles para programar tus sesiones. [PENDIENTE: validez y caducidad del bono de sesiones].

6. Derecho de desistimiento (consumidores de la UE)

Si eres consumidor residente en la Unión Europea, puedes desistir de una compra a distancia en un plazo de 14 días naturales desde la fecha del contrato, sin necesidad de justificación, enviando una declaración inequívoca a [PENDIENTE: email de contacto]. Te reembolsaremos todos los pagos recibidos en un plazo de 14 días, por el mismo medio de pago.

Si solicitas expresamente que el servicio comience durante el plazo de desistimiento, deberás abonar la parte proporcional de las sesiones ya utilizadas. Una vez el bono se haya prestado por completo con tu consentimiento expreso previo y tu conocimiento de que pierdes el derecho al completarse, el derecho de desistimiento deja de aplicar.

7. Cancelaciones fuera de la UE

[PENDIENTE: política de cancelación y reembolso para Estados Unidos y Latinoamérica].

8. Aviso de salud y responsabilidad

Eres responsable de confirmar que nuestros protocolos son adecuados para ti; informa a nuestro equipo de cualquier condición médica relevante antes de tus sesiones. En la medida en que la ley lo permita, la responsabilidad de RETO se limita al importe pagado por el servicio afectado. Nada en estos términos limita la responsabilidad que la ley no permite limitar, ni los derechos imperativos que te asisten como consumidor.

9. Propiedad intelectual

Todo el contenido de este sitio (textos, marcas, imágenes, diseño) pertenece a RETO o a sus licenciantes y no puede reproducirse sin permiso.

10. Ley aplicable y controversias

[PENDIENTE: ley aplicable y fuero]. Si actúas como consumidor, esta elección no te priva de la protección de las normas imperativas de tu país de residencia, y puedes dirigir reclamaciones a tus autoridades de consumo locales.

11. Contacto

Para cualquier duda sobre estos términos, escribe a [PENDIENTE: email de contacto].

CLIENT AGREEMENT, WAIVERS & INFORMED CONSENTS

El Acuerdo de Cliente, exenciones y consentimientos informados que figuran a continuación se reproducen literalmente del documento que aceptas al registrarte para recibir servicios en RETO Health and Performance LLC. Es un documento en inglés y se publica aquí en inglés en todas las regiones.

RETO Health and Performance LLC · Miami-Dade County, Florida

This document contains all legal agreements, waivers, and informed consents required to receive services at RETO Health. By checking the acceptance box in the registration form, you confirm that you have read and agreed to all terms herein.

RELEASE AND WAIVER OF LIABILITY OF RETO HEALTH AND PERFORMANCE LLC

Below please find the liability waiver for RETO HEALTH AND PERFORMANCE, LLC (hereinafter, "Reto Health", or the "Company"). By signing below, you, the undersigned, agree to hold Reto Health harmless from all liability associated with the treatments, physical therapy, personal training, exercise regimes, nutritional services, preventive medicine, regenerative medicine, anti-aging treatments, IV therapies, biohacking and longevity techniques and psychological services offered by Reto Health (collectively, the "Treatment").

I will consult with my provider at Reto Health regarding any medications I am currently taking and any tendencies that may be problematic. I give permission to my provider to perform the chosen procedures and will release and hold the provider their staff, and Reto Health, harmless from any and all liability that may result from this Treatment, including but not limited to disability or personal injury arising from the Treatment or table accommodation. I will give an accurate account regarding medical questions asked by my provider including but not limited to special accommodations as well as all known allergies or prescription drugs or products I am currently ingesting or using topically, and am engaging in the treatment at my own risk.

I understand medication or cosmeceuticals such as prednisone, aspirin, retin A or blood pressure medication, any and all medications used to treat acne, antibiotics that are taken either orally or topically, hormonal changes that naturally occur during your menstrual cycle, any and all products applied topically to the skin, and caffeine, nicotine and alcohol consumption are all items that can affect the Treatment. I understand my provider will take every precaution to minimize or eliminate negative reactions as much as possible, and as such I hereby release the provider and Reto Health from any and all liability or responsibility for any such injury or damage. Reto Health and its owners, affiliates, subsidiaries, employees, agents, and authorized persons do not make any promises, guarantees, or otherwise. regarding the results one may achieve following completion of the Treatment.

Reto Health's services are not, and should not in any way be considered a substitute for medical advice or assistance. If I believe I may be in need of medical advice or assistance, I should call a certified and qualified medical professional. You, the undersigned, should never avoid or delay seeking professional assistance if you believe you are in need, and you should not rely upon the information given by us as a diagnosis or as medical advice.

Reto Health is not liable or responsible for users who misuse or abuse the information or advice we provide. Furthermore, Reto Health is not liable or responsible for advice, diagnosis, care or treatment given by any medical professional based upon my perception of information Reto Health provide in person or on our website.

The Treatments and services received at Reto Health centers are not intended to be a substitute for professional medical treatment. Reto Health's patients have been known for satisfaction of completed Treatments, but results may vary depending on the individual. No guarantee is provided or implied. I will fully indemnify and hold harmless Reto Health, its affiliates, subsidiaries, representatives, agents, staff and suppliers from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising out of or in connection with the Treatments, services and/or facilities.

I will seek the advice of my physician or other qualified health care provider with any questions I may have regarding a medical condition or treatment and before undertaking a new health care regimen, and never disregard professional medical advice or delay seeking it.

Reto Health expressly disclaims all warranties and responsibilities of any kind, whether express or implied, for the accuracy or reliability and for the suitability, results, effectiveness or fitness for any particular purpose of the services, procedures, advice or Treatments referred to herein, such suitability being my sole responsibility and the reliance upon or use of same by me is at my own independent discretion and risk.

I fully understand and acknowledge that (a) the activities in which I will engage as part of the Treatment provided by Reto Health and the equipment I may use as a part of that Treatment have inherent risks, dangers, and hazards and such exists in my use of any equipment and my participation in these activities; (b) my participation in such activities and/or use of strains, fractures, partial and/or total paralysis, death, or other ailments that, could cause serious disability; (c) these risks and dangers may be caused by the negligence of the representatives or employees of Reto Health, the negligence of the participants, the negligence of others, accidents, breaches of contract, or other causes. By my participation in these activities and for use of equipment, I hereby assume all risks and dangers and all responsibility for any losses and/or damages whether caused in whole or in part by the negligence or the conduct of the representatives or employees of Reto Health, or by any other person. I, on behalf of myself, my personal representatives and my heirs, hereby voluntarily agree to release, waive, discharge, hold harmless, defend, and indemnify Reto Health and their representatives, employees, and assigns from any and all claims, actions or losses for bodily injury, property damage, wrongful death, loss of services or otherwise which may arise out of my use of any equipment or participation in these activities. I specifically understand that I am releasing, discharging, and waiving any claims or actions that I may have presently or in the future for the negligent acts or other conduct by the representative or employees of Reto Health.

I hereby acknowledge and understand that this is an important legal document relating to my rights, and by singing this document, I am waiving legal rights I may have against Reto Health for any Treatment services, exercise regime, nutritional plans or advice provided by Reto Health.

I hereby unconditionally release and forever discharge and hold harmless Reto Health and any related persons, entities, their respective directors, officers, employees, agents, contractors, partners, shareholders, successors, assignees, franchisors, franchisees, affiliates or subsidiaries from any and all actions, liabilities, damages, losses, costs, expenses, claims or demands (including without limitation those based on negligence, gross negligence and/or product liability, breach of contract, or breach of any statutory or other duty of care owed under applicable laws) that I, may heirs, next of kin, spouse, guardians, legal representatives, executors, administrators, successors and assigns now have or may hereafter have for any injury to me or my property, resulting directly or indirectly from the Treatment or the provision thereof.

I hereby affirm that I am 18 years of age or older. I have carefully read this document and I understand its contents. I am aware this document is a release of all liability and a contract enforceable against me (and my heirs, next of kin, distributees, guardians, legal representatives, executors, administrators, successors and assigns) in any court of law, including but not limited to any state or federal courts of competent jurisdiction in Miami-Dade County, Florida. I have signed this document of my own free will and without coercion.

Table Accommodations

Reto Health's standard tables are of the greatest quality and accommodate up to 400 pounds. It is important to inform your provider prior to your service if there is an accommodation of any kind that would need to be made for your personal safety and that of our provider, if so, we will happily make adjustments to fit specific needs. Reto Health shall not be liable or responsible for any personal injury or consequential damage of nature, whatsoever, in direct correlation to our equipment, including our treatment tables. Please note that Reto Health does not ever discriminate on the basis of weight. However, it is important to inform your aesthetician if there are any limitations special needs prior to your service.

I consent to and authorize Reto Health to administer physical therapy Treatment, personal training, nutrition consulting and psychological consulting, IV therapy, preventive medicine, biohacking, longevity, regenerative medicine, anti-aging medicine or other Treatment under the direction and supervision of the physical therapist or other employees of Reto Health. I understand and am informed that, as in the practice of medicine, physical therapy may have some risks. I understand that I have the right to ask about these risks and have any questions about my conditions answered prior to Treatment. I know it is up to me to inform the physical therapist/staff about any health problems or allergies I have, as well as medications I am taking.

PAYMENT, CANCELLATION, AND RESCHEDULING POLICY

1. Payments and Session Packages

1.1 Session Fees

• Standard service sessions are priced at $200 per session.
• Full Assessment sessions are priced at $950.
• Ten-session packages are available at $1,800 (for services) or $900 (for technology-based sessions).
• All sessions, assessments, and packages must be paid in full and in advance prior to the start of services.

1.2 Payment Methods

Payments can be made through credit or debit card (via secure payment link), Apple Pay, bank transfer, Klarna, or any other digital method offered by RETO Health.

Please note that approval of third-party payment platforms (e.g., Klarna, credit processors, banks) does not depend on RETO Health. Clients remain fully responsible for completing their payments regardless of approval outcomes by third-party providers.

1.3 Payment Plans for Protocols

Comprehensive protocols must also be paid in full and in advance. However, RETO Health may, at its discretion, offer interest-free installment plans in two (2) or four (4) monthly payments as a courtesy to clients.

By accepting this payment plan, the client agrees to the full contractual amount. Once the first installment has been charged, the payment becomes non-refundable, and the remaining balance remains due in full, even if the client decides not to continue the program.

This structure constitutes an interest-free financing arrangement offered by RETO Health, not a subscription or pay-per-session model.

1.4 Invoices and Processing

Invoices may be sent via email, WhatsApp, text message, or other digital communication channels with secure payment links.

Payments can be processed by any authorized RETO Health team member, including practitioners or administrative personnel.

1.5 Validity of Packages

Single sessions and 10-session packages are valid for up to three (3) months from the date of purchase.

Personalized Protocols (Levels 1-5) — ranging from 1-month to 1-year programs — must be paid in full and in advance, and their validity corresponds to the duration defined in the selected protocol (e.g., 1 month, 3 months, 6 months, or 1 year).

All credited sessions and protocol components are non-refundable and must be used within the specified timeframe of the purchased program. Unused sessions or services after expiration will not be eligible for refund or credit.

1.6 Additional Sessions

If a client completes more sessions than initially contracted, those extra sessions will be added to the next package renewal or billed at the individual session rate.

2. Rescheduling and Transferring Appointments

2.1 Rescheduling

If notice is provided at least twenty-four (24) hours in advance of the scheduled session, the appointment may be rescheduled within a maximum period of four (4) weeks from the original date, subject to availability.

2.2 Transfers

Appointments may be transferred to another individual (client, partner, friend, or family member) provided that notice is given at least twenty-four (24) hours in advance.

The client must provide the full name, phone number, email address, and date of birth of the person attending in their place.

Transferred sessions are subject to the same terms, conditions, and four-week rescheduling limit as the original booking.

3. Cancellation Policy

3.1 Standard Cancellation

Appointments must be canceled at least twenty-four (24) hours in advance. Otherwise, the session will be forfeited and counted as completed.

3.2 Repeated Cancellations

If a client cancels or reschedules more than three (3) times within a four-week period, RETO Health reserves the right to deny further reschedules or to terminate the client's active package or protocol without refund.

3.3 No-Show Policy

Failure to attend a session without notice will result in automatic forfeiture of the session. No-shows cannot be rescheduled or credited.

4. Refunds and Credits

4.1 All payments, once initiated, are non-refundable.

4.2 RETO Health does not issue partial refunds for unused sessions, missed appointments, or early termination of packages or protocols.

4.3 Payments made through third-party processors (e.g., Klarna, credit card platforms) are subject to their own terms and do not alter the client's payment obligation to RETO Health.

5. Agreement

By submitting payment or scheduling any session, assessment, or protocol with RETO Health, the client acknowledges and agrees to these Payment, Cancellation, and Rescheduling Policies in their entirety.

INFORMED CONSENT

The possible benefits and risks to which you are exposed during a physical activity program are explained below:

Benefits:

• Reduction of diastolic or systolic blood pressure at rest.
• Improved maximal oxygen consumption.
• Increased capillary density in skeletal muscle.
• Increase lung capacity.
• Delayed threshold for onset of signs or symptoms of disease
• Lower insulin needs, lower insulin resistance.
• Higher presence of high-density lipoprotein cholesterol (HDL), lower presence of triglycerides.
• Lower body fat and less abdominal fat.
• Greater muscle strength and/or power, the result of neuromuscular, morphological and hormonal coordination adaptations.
• Greater resistance to efforts involving neuromuscular involvement in the presence of fatigue.
• Improvement of cognitive functions.
• Reduced states of anxiety and depression.
• Elimination of mental and nervous tension. Provides a feeling of well-being.
• Improves mood.

Risks:

• Increased pain in the joints or inflammation in the tendons due to overload.
• Late myalgia (soreness).
• Hypoglycemia.
• Amenorrhea.
• Muscle or bone injuries.
• Exceptionally: myocardial infarction, sudden death, syncope, hyperthermia, dehydration.

Manifests:

• That on the occasion of my request to participate, I have been sufficiently informed and in an understandable language about the characteristics of the sports activity in which I am going to participate and about the physical conditions required for said participation.
• That I have been sufficiently and clearly informed about the risks and about the security measures to be adopted in carrying out the same.
• That I have carried out the mandatory medical examination of aptitude to carry out such physical/sports activity and that I have no medical contraindication.
• That I know and understand the regulations governing sports activities and that I fully agree with them, submitting myself to the power of direction of the coach.
• That I voluntarily assume the risks of the activity and, consequently, exempt the coach from any damage or harm that he may suffer in the development of the activity. Such exemption does not include damages resulting from the fault or negligence of the coach.

General IV Therapy Acknowledgment & Liability Waiver

I hereby acknowledge that I am voluntarily electing to receive one or more intravenous (IV) therapy services provided by RETO Health. These may include, but are not limited to:

• Methylene Blue IV
• Glutathione IV
• Vitamin C IV / Megadose IV
• Cognition IV (e.g., B6, Alpha Lipoic Acid, Taurine)
• Hydration IV (Vitamin C, B-Complex, Mineral Blend)
• Immunity Boost IV (Zinc, Glutathione, Vitamin C)
• Performance IV (Amino Blend, B-Complex, Mineral Blend)
• Exosomes IV (100B and 200B)

I understand and accept that:

These therapies are not intended to diagnose, treat, cure, or prevent any disease, and they may not be approved by the U.S. Food and Drug Administration (FDA) for the specific indication for which they are being used.

Potential side effects and risks associated with IV therapy may include, but are not limited to:

• Pain, swelling, or bruising at the injection site
• Headache, nausea, or dizziness
• Allergic reactions (mild or severe)
• Inflammation of the vein (phlebitis)
• Infection
• Hypotension or electrolyte imbalance
• Interference with current medications or underlying conditions

I understand that certain medical conditions—such as G6PD deficiency, renal insufficiency, cardiovascular disorders, or autoimmune diseases—may increase the risk of adverse events. I certify that I have disclosed all relevant medical history and medications to the RETO Health clinical team prior to receiving treatment.

I acknowledge that Methylene Blue, Glutathione, and high-dose Vitamin C, in particular, may cause specific interactions or effects that require medical awareness and clinical monitoring. I am responsible for notifying the staff of any unusual symptoms.

I confirm that I am undergoing these IV therapies of my own free will and understand that no guarantees or assurances have been made as to the outcome or effectiveness of the services.

I release RETO Health, its medical directors, employees, and affiliates from any and all liability related to the administration of these IV therapies, including but not limited to any illness, complication, adverse reaction, or result related to my personal health status, underlying conditions, or post-treatment circumstances.

I understand that IV therapy is not a substitute for medical diagnosis or emergency care and that any concerns should be followed up with my primary care physician or appropriate medical specialist.

By signing below or accepting services, I confirm I have read, understood, and agreed to the terms of this IV therapy acknowledgment and release.

PEPTIDE THERAPY INFORMED CONSENT, RISK DISCLOSURE & LIABILITY WAIVER

I hereby acknowledge that I am voluntarily electing to receive peptide-based therapies prescribed by a licensed medical provider affiliated with RETO Health and Performance LLC.

I understand that peptide therapies involve the use of biologically active compounds that may influence physiological processes, including but not limited to hormonal signaling, tissue repair, metabolic function, immune modulation, and cellular activity.

I acknowledge and understand that:

• Peptide therapies may be prescribed off-label, meaning that they may not be specifically approved by the U.S. Food and Drug Administration (FDA) for the particular indication for which they are being used.
• Certain peptides may be classified as compounded medications, prepared by licensed compounding pharmacies in accordance with applicable federal and state regulations.
• These therapies are considered part of an integrative and preventive medical approach, and may not be recognized as standard conventional medical treatment.

Potential Risks and Side Effects

I understand that potential risks, side effects, and complications associated with peptide therapy may include, but are not limited to:

• Injection site reactions (pain, redness, swelling, irritation)
• Headache, fatigue, dizziness, or nausea
• Hormonal imbalances or endocrine disruption
• Water retention or changes in appetite
• Changes in blood glucose levels
• Allergic or hypersensitivity reactions
• Interaction with existing medications or underlying medical conditions
• Unknown or unforeseen risks due to the evolving nature of peptide therapies

I acknowledge that long-term effects of certain peptide therapies may not be fully established.

Medical Disclosure and Responsibility

I certify that I have fully disclosed all relevant medical history, including but not limited to:

• Current medications and supplements
• Pre-existing medical conditions
• Hormonal disorders
• Cardiovascular, metabolic, or endocrine conditions

I understand that failure to disclose accurate medical information may increase the risk of adverse outcomes, for which RETO Health and its providers shall not be held responsible.

No Guarantee of Results

I understand that no guarantees or assurances have been made regarding the outcome or effectiveness of peptide therapy. Results may vary significantly between individuals.

Voluntary Participation and Acknowledgment

I confirm that:

• I have had the opportunity to ask questions and have received satisfactory answers.
• I understand the nature, risks, and potential benefits of peptide therapy.
• I am voluntarily choosing to proceed with this treatment.

Release of Liability

To the fullest extent permitted by law, I hereby release, waive, and discharge RETO Health and Performance LLC, its physicians, medical directors, staff, contractors, affiliates, and representatives from any and all liability, claims, demands, damages, or causes of action arising out of or related to the use or administration of peptide therapy, including but not limited to adverse reactions, side effects, or lack of results, except in cases of gross negligence or willful misconduct.

I acknowledge that this therapy is not a substitute for primary medical care and that I should consult my primary care physician or specialist regarding any medical concerns.

By signing below, I confirm that I have read, understood, and agreed to the terms of this informed consent.

HYPERBARIC OXYGEN THERAPY (HBOT) WAIVER AND RELEASE OF LIABILITY

This Agreement is made by and between RETO Health (the "Provider") and the undersigned client ("Participant").

By signing this document, I acknowledge, understand, and agree to the following:

Voluntary Participation

I am voluntarily choosing to undergo Hyperbaric Oxygen Therapy (HBOT) at RETO Health. I understand that HBOT involves exposure to increased atmospheric pressure in a controlled chamber, and is considered an elective, non-emergency wellness service.

Medical Clearance

I confirm that I have either received medical clearance from my physician to use HBOT, or I have elected to undergo HBOT without such clearance, fully accepting the associated risks. I understand that I must inform RETO Health of any underlying conditions such as, but not limited to: ear or sinus issues, respiratory illness, pregnancy, pacemakers, history of seizures, or recent surgeries.

Assumption of Risk

I understand and acknowledge that participation in HBOT involves potential risks, including but not limited to: barotrauma, ear or sinus pain, temporary vision changes, oxygen toxicity, fire hazards (due to enriched oxygen environment), claustrophobia, and other unforeseen risks. I voluntarily assume all such risks, known and unknown, associated with my participation.

Release of Liability

To the fullest extent permitted by law, I hereby release, waive, and discharge RETO Health, its owners, directors, employees, contractors, agents, and affiliates from any and all liability, claims, demands, actions, or causes of action whatsoever arising out of any loss, damage, injury, or death that may be sustained while using the hyperbaric chamber or as a result of participation in HBOT sessions, whether caused by negligence or otherwise.

Indemnification

I agree to indemnify and hold harmless RETO Health and its representatives from any loss, liability, damage, or cost they may incur due to my participation, including legal fees.

No Guarantees

I understand that RETO Health does not guarantee any specific health results or improvements, and that HBOT may not be suitable or effective for all individuals or conditions.

Emergency Protocol

In the unlikely event of an emergency, I authorize RETO Health staff to seek and obtain medical care on my behalf, understanding that I am responsible for all related costs.

Photography/Recording (if applicable)

I consent / do not consent (circle one) to the use of photography or video recording of my session for marketing or educational purposes.

Entire Agreement

This document constitutes the entire agreement and supersedes any prior understandings. If any portion is held invalid, the remainder shall continue in full force and effect.

RED LIGHT THERAPY WAIVER AND RELEASE OF LIABILITY

This Agreement is entered into by and between RETO Health (the "Provider") and the undersigned client ("Participant").

By signing below, I acknowledge and agree to the following terms related to my voluntary participation in Red Light Therapy (Photobiomodulation Therapy) sessions at RETO Health:

Voluntary Participation

I understand that Red Light Therapy is a non-invasive wellness modality intended to support cellular function, circulation, tissue repair, and overall wellbeing. I am choosing to participate voluntarily and understand this therapy is not a substitute for professional medical treatment or diagnosis.

Assumption of Risk

I understand that while Red Light Therapy is considered safe and low-risk for most individuals, potential side effects may include, but are not limited to: mild eye strain or irritation, temporary redness of the skin, fatigue, dizziness, or headache. I voluntarily assume full responsibility for any known or unknown risks, injuries, or adverse effects that may result from my participation.

Medical Conditions

I confirm that I do not have any medical conditions or contraindications that would make Red Light Therapy inadvisable. These include, but are not limited to: photosensitivity disorders, active cancerous lesions, epilepsy triggered by light, or use of medications causing light sensitivity (e.g., certain antibiotics or retinoids). I agree to disclose any relevant medical information to RETO Health prior to beginning sessions.

Protective Eyewear

I understand that protective eyewear must be worn at all times during the session to avoid potential damage from light exposure to the eyes. Failure to do so is at my own risk.

No Guarantees

I acknowledge that while Red Light Therapy has shown benefits in various clinical and wellness applications, RETO Health does not guarantee specific results or outcomes. Each individual response may vary.

Release of Liability

I hereby release and hold harmless RETO Health, its owners, officers, employees, independent contractors, and affiliates from any and all liability, claims, damages, or demands arising from or related to my participation in Red Light Therapy, including those arising from negligence, to the fullest extent permitted by law.

Indemnification

I agree to indemnify and defend RETO Health against any claims brought on my behalf or by third parties as a result of my participation, including reasonable attorney's fees and costs.

Emergency Protocol

In case of an emergency, I authorize RETO Health staff to seek appropriate medical assistance on my behalf, and I accept responsibility for any related expenses.

Entire Agreement

This document constitutes the entire agreement and supersedes all prior representations. If any part is found unenforceable, the remainder shall remain in effect.

EXEMPTION AND CONSENT FORM FOR USE OF THE IYASHI DÔME

By my own right, I declare that it is my desire to use the Iyashi Dôme equipment to suit my personal interests, I understand and accept that it is at my own risk, taking full responsibility for my integrity; I recognize and assume that there may be risks not recognized by me, or that are not yet foreseeable, or that, although foreseeable, are within my knowledge.

For this reason, I release Reforme Corporate from any liability, as well as the personnel who work there, and through this means, I renounce without limitation any right to civil or criminal action or compensation in this regard, now and in perpetuity.

SECTION 1: CERTIFICATION OF MEDICAL CONDITIONS

I certify that:

• In case of women; I am currently not pregnant.
• I do not suffer from heart problems, including but not limited to coronary heart disease, heart failure, arrhythmias or uncontrolled hypertension.
• I do not have medical contraindications for bathing or heat exposure, including active inflammation (such as pneumonia, pendicitis, etc.), infections, fever, or skin disorders.
• I have not suffered a recent bone fracture that is not completely healed.
• I am not undergoing medical treatment without having consulted my doctor about the compatibility of the treatment with the use of the Iyashi Dôme.
• I do not suffer from a serious autoimmune disease or blood clotting disorder.

If you have any questions about these conditions, you should contact your doctor at your own risk before having a session. If you are under medical treatment, you must check its compatibility with the effects of the Iyashi Dôme session.

SECTION 2: PRECAUTIONS Y CONDITIONS OF USE

Before each session, please comply with the following precautions:

• Remove all jewelry. If you stay in underwear, make sure it does not contain any metal items that can become hot and cause burns.
• Do not apply any type of cream to the body before the session, as they can intensify the effect of heat and cause adverse reactions.
• Hydrate adequately by drinking approximately 300 milliliters of water before and after each session to avoid dehydration.
• Avoid heavy, high-fat meals or excessive alcohol consumption 30 minutes before the session, as they may affect heat tolerance.

SECTION 3: DISCLAIMER — RELEASE OF LIABILITY

I understand that use of the Iyashi Dôme involves exposure to far infrared heat, which may carry certain risks, including, but not limited to, dehydration, dizziness, minor burns, or exacerbation of pre-existing medical conditions.

By signing this document, I release, discharge and hold harmless Reforme, its respective members, owners, officers, representatives, subsidiaries, agents, employees, contractors, assigns and volunteers (hereinafter, the "Releases"), from any and all claims, demands, actions and causes of action of any kind, related to any loss, damage or injury that you may suffer during or after the use of the Iyashi Dôme.

I understand and agree that the company providing the service is not responsible for any loss, damage, injury or harm, including, but not limited to, those resulting in serious personal injury or death, which may arise directly or indirectly from the use of the services provided. Users assume full responsibility for the risks associated with the use of these services.

WAIVER OF CLAIMS

I expressly waive any claim against Releasees that may arise from participation in Iyashi Dôme sessions, including, but not limited to, any active or passive negligence on the part of Releasees.

SECTION 4: CONFIRMATION OF COMPLIANCE

I understand that in no event will the Releasees be liable if it turns out that any of the aforementioned elements were not strictly followed. Furthermore, they cannot be held responsible if a user does not communicate to them any subsequent changes in their health or medical condition.

STEM CELL DERIVED EXOSOME IV THERAPY - INFORMED CONSENT, RISK DISCLOSURE & LIABILITY

Pursuant to Florida Senate Bill 1768 (effective October 1st, 2025)

I understand that the intravenous (IV) treatment I am electing to receive involves the use of biologic products such as stem cells and/or exosomes.

These products:

• Are not approved by the FDA for intravenous use or for the treatment of any diagnosed medical condition.
• Are processed in a FDA-registered, ISO7-certified, and CGMP-compliant facility in accordance with 21 CFR Part 1271.
• Are intended solely for supportive use as permitted under Florida SB 1768: orthopedic recovery, wound care, and pain management.
• Are sourced from ZEO ScientifiX, a U.S.-based biologics manufacturer.

I acknowledge that:

• This treatment is considered investigational and not part of standard medical care.
• Potential risks include, but are not limited to: fever, inflammation, allergic reaction, infection, pain, or clotting.
• There is no guarantee of benefit, and results may vary.
• I am receiving this therapy voluntarily and have had all my questions answered.
• I have been informed of alternative treatments, including conventional medical options.

Acknowledgment of Legal Framework and Liability

I understand that this therapy is considered experimental, is not FDA-approved for intravenous administration, and is provided solely within the regulatory framework permitted by Florida Senate Bill 1768. I acknowledge that no guarantees of success or specific outcomes have been made. I voluntarily assume all risks associated with this treatment.

This consent shall be governed by the laws of the State of Florida. I waive any and all claims against RETO, its physicians, staff, and affiliates, except in cases of gross negligence or willful misconduct.

I understand the risks and limitations.

I voluntarily consent to receive IV and or Push stem cell derived exosome therapy. Physician/PA Signature Kendrick Heywood